Products shall have been subject to only normal use and service and shall not have been misused, neglected, altered, improperly set up or otherwise damaged; and, there shall be no evidence of tampering or deliberate misuse or destruction. UPS packaging standards should be maintained, see Freight Damage.
Defects to HerdDogg products will be determined solely by HerdDogg, Inc and not by any representative, distributor or dealer of or for HerdDogg. Upon determination of a defect, HerdDogg’s sole obligation will be to repair or replace the defective part with same or similar product.
Any claim against HerdDogg for defects in materials or workmanship must be in writing. HerdDogg must authorize the return of any alleged or defective part before it is returned. The party making the claim must prepay all shipping and transportation costs. Exceptions at solely at HerdDogg’s discretion.
HerdDogg reserves the right to substitute, discontinue, alter or modify any product or part thereof, at any time without prior notice. In such cases HerdDogg may, at its sole discretion, substitute the warranted product.
No HerdDogg representative, distributor or reseller is authorized to assume for HerdDogg any other obligations or liabilities in connection with the product, or alter the terms of this warranty in any way.
HerdDogg shall not be liable for damages, including special, incidental or consequential damages arising out of or in connection with the performance of an HerdDogg product or its use by the owner.
Non-HerdDogg made products carry the warranty extended by their manufacturer.
Verify each shipment immediately upon receipt against HerdDogg’s packing list to ensure accuracy. If a discrepancy is found, please contact the HerdDogg Customer Service Department immediately. HerdDogg accepts an even price exchange of standard products within 10 working days from delivery with no restocking fees.
Should a return be requested of unused product for any reason other than a warranty matter, 10 days or more after the shipping date; contact HerdDogg Customer Service Department for a determination if HerdDogg will accept the desired return. HerdDogg will carry out a full inspection of products before deciding whether to accept the return. All returns of this nature are subject to a 25% restocking fee. Returns are not accepted more than 30 days after the shipping date.
Products arriving damaged in shipping is a ‘non-warranty issue’ and claims must be made to HerdDogg Customer Service Department within 3 business days of receiving product. Digital photos may be required to document damage to the shipping container and/or product. Please be sure to sign for the package(s) as ‘damaged’. Upon authorization to return the damaged product, all returns must be made to HerdDogg within 30 days of delivery.
Should a problem be experienced with a HerdDogg product within its given warranty period, please contact the HerdDogg Customer Service Department to determine the nature of the product failure and to establish an adequate solution. If a return for repair is needed, returns must be made within 30 business days of the Return Authorization (RA).
Order cancellations must be made in writing with receipt of the cancellation confirmed prior to shipment. Cancellation of a production order for which HerdDogg has produced or ordered raw materials may result in HerdDogg fully charging for materials and labor or imposing a minimum cancellation fee of up to 25% of the purchase/sale price. Starter Kits are non-returnable once order is shipped.