Limited Product Warranty

HerdDogg warrants to the original purchaser that the DogTagg and DoggHouse (“HerdDogg Products”) shall be free from manufacturer’s defects in workmanship and materials under ordinary and proper use for (1) one year from the date of receipt (the “Limited Product Warranty”). This Limited Product Warranty shall not apply to HerdDogg Product defects caused by (i) improper care or handling, (ii) unauthorized modifications, (iii) unauthorized attempts to repair, (iv) abuse, damage, or alteration by a party other than HerdDogg,  (v) elements external to the HerdDogg Product, including without limitation, damage by fire, accident, or other hazard, (vi) use of the HerdDogg Products with accessories, products, services or software applications not expressly approved or provided by HerdDogg, (vii) freight damage, or (viii) any other causes which are outside the scope of this Limited Product Warranty. 

EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH ABOVE, THE HERDDOGG PRODUCTS ARE PROVIDED “AS IS” AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, HERDDOGG DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO THE HERDDOGG PRODUCTS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, HERDDOGG SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE (EVEN IF ADVISED OF SUCH PURPOSE), NON-INFRINGEMENT, OR ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.  HERDDOGG DOES NOT WARRANT THE ACCURACY OR AVAILABILITY OF ANY RESULTS. THE HERDDOGG PRODUCTS OPERATE UNDER FEDERAL COMMUNICATIONS COMMISSION RULES FOR LOW POWER, UNLICENSED DEVICES AND, UNDER THOSE RULES, ARE REQUIRED TO ACCEPT INTERFERENCE FROM OTHER DEVICES.  THE COMPANY CANNOT GUARANTEE THAT THE HERDDOGG PRODUCTS WILL OPERATE FREE OF INTERFERENCE FROM OTHER DEVICES SHARING THE RADIO BANDS USED BY THE HERDDOGG PRODUCTS, OR THAT ANY TRANSMISSIONS WILL BE UNINTERRUPTED OR ERROR FREE.

Warranty Service

To obtain warranty service under this Limited Product Warranty, you must obtain a Return Merchandise Authorization (RMA) from the HerdDogg customer support team by emailing support@herddogg.com, or calling 833-437-3364, with notification of any alleged defect promptly upon discovering such alleged defect (but in any event before the expiration of the applicable Limited Product Warranty period). You shall ship the HerdDogg Product, together with proof of purchase and RMA # to: Vergent Products 14th Street SW Loveland, CO 80537.  You agree to pay the cost of shipping the product back to HerdDogg after obtaining an RMA #.  If, to HerdDogg’s reasonable satisfaction, the claim is justified based on this Limited Product Warranty, your sole and exclusive remedy, and HerdDogg’s sole and exclusive obligation, is to require HerdDogg, at its option, to repair or replace the defective Product. In such cases, HerdDogg shall bear the cost of shipping a repaired or replacement HerdDogg Product to the customer.  Any HerdDogg Product returned to HerdDogg without a valid warranty claim or without a RMA # may be rejected and returned at the customer’s expense (subject to prepayment), with no further liability or obligation to the customer.