HerdDogg Services Agreement
Service Agreement
This Services Agreement (“Agreement”) is entered into as of the date of the last signature below (the “Effective Date”) between
HerdDogg, Inc., a Delaware corporation (“HerdDogg”), and the undersigned (“Customer”). Each party may be referred to
individually as the “Party” and collectively as the “Parties”. This Agreement includes and incorporates the above Order Form,
as well as the attached Terms and Conditions and contains, among other things, warranty disclaimers, liability limitations and use
limitations. There shall be no force or effect to any different terms of any related purchase order or similar form unless signed by
the Parties after the date hereof. Subsequent Order Forms executed between Customer and HerdDogg shall also incorporate the
Terms and Conditions. The Parties agree that the information contained on this Order Form shall be treated as confidential and
shall not be shared with third parties.
Terms and Conditions
1. SERVICES
1.1 Hardware
1.1. Hardware. The hardware (“Hardware”) is provided on
a rental basis and is not sold to Customer. HerdDogg
agrees to provide, and Customer agrees to rent the
Harware set out on the Order Form attached hereto or
otherwise executed by the Parties (“Order Form”), at the
price per unit on the Order Form (“Fees”). If additional
Hardware is needed at a future date, such Hardware will
be billed at HerdDogg’s then-current rate. Customer shall
be responsible for all Hardware maintenance and upkeep
during the Term. At the end of the Agreement term or
upon termination, Customer agrees to return the
Hardware to HerdDogg in the same condition as
received, normal wear and tear excepted.
1.2 Software
1.2. Software. Subject to and conditioned on Customer’s
payment of all subscription fees (“Subscription Fees”)
and compliance with all other terms and conditions of this
Agreement, HerdDogg hereby grants Customer a nonexclusive,
non-transferable (except as expressly
permitted by this Agreement) right to access and use its
proprietary data collection and presentation system (the
“Software”) during the Term. Such use is limited to
Customer’s internal use by Customer’s employees,
consultants, contractors, or agents who are authorized to
access and use the Software (“Authorized Users”).
HerdDogg shall provide to Customer the necessary
passwords and network links or connections to allow
Authorized Users to access the Software. The Software’s
terms and conditions are subject to the Terms of Service
available online (https://www.herddogg.com/terms-of-service),
which are incorporated herein by reference and
may be modified from time to time, in which instance
such modified terms and conditions shall be
reincorporated as if fully set forth herein.
1.3 Support
1.3. Support. Support for the Hardware and Software
(together, the “Services”), including upgrades and fixes
provided by HerdDogg, shall be performed in accordance
with the Support Policy found on HerdDogg’s website or
by emailing support@herddogg.com. HerdDogg may, in
its sole discretion, push updates and fixes to the Software.
Customer’s failure to properly install such updates or
fixes shall give rise to no liability on the part of
HerdDogg for failure of the Services to function properly.
2. PAYMENT TERMS
2.1 General
2.1. General. Customer shall pay HerdDogg the Fees as set
out on the Order Form multiplied by the number of units
of Hardware the Customer wishes to purchase. Customer
shall pay the Subscription Fees as laid out on the Order
Form. Payments of the Subscription Fees will be made
on a monthly basis, and HerdDogg may require payment
of the Subscription by automated ACH transfer or require Customer to maintain a current form of payment on file
with Company for direct billing (the “Payment
Method”). By providing such Payment Method,
Customer authorizes Company to charge the Payment
Method for the Subscription Fees due hereunder in
accordance with the payment schedule, unless other
payments terms are made with the customer.
2.2 Set-up and Implementation Fees
Any setup and implementation fees listed in the Order
Form shall be due upon the execution of the Order Form.
Access to the Software shall commence upon payment of
the Subscription Fees. HerdDogg may terminate
Customer’s access to the Services for any late payments.
Customer shall also pay the re-activation fees listed on
the Order Form at the time the Hardware is re-activated.
2.3 Taxes
3. INTELLECTUAL PROPERTY
3.1. Ownership
owns all proprietary rights, including patent,
copyright, trade secret, trademark and other
proprietary rights, in and to the Hardware and the
Software (collectively, “Property”), including any
algorithms, corrections, bug fixes, enhancements,
updates, upgrades or other modifications,
including but not limited to customizations,
derivative works, processes and designs of, in
and/or to the Hardware, or Software, whether made
by HerdDogg or any third party, and all user
documentation whether or not any portion thereof
is or may be validly registered, copyrighted or
patented. Customer agrees to keep the Property
free and clear of all liens, claims and
encumbrances, and any act of Customer purporting
to create any lien, claim or encumbrance on or with
respect to the Property will be void and without
effect.
(b) Customer shall own all right, title and interest in
and to any data collected through the provision of
the Services and any documentation or other
materials Customer may upload to the Software
(the “Customer Data”).
3.2. Transfer
Under no circumstance may Customer sell,
license, publish, distribute or otherwise transfer to a third
party the Property or any copy thereof (as applicable), in
whole or in part, without the prior written consent of
HerdDogg. Further, Customer shall not provide any
third-party access to the Property, without the prior
written consent of HerdDogg.
3.3. License
(a) Subject to Customer’s compliance with the terms
and conditions of this Agreement, including
Customer’s payment of the Subscription Fees,
HerdDogg hereby grants, and Customer accepts, a
non-transferable, revocable, limited license to use
the Software and Property. The Software shall be
deemed accepted upon installation. Customer may
not copy, distribute, sublicense, sell, share, or host
the Software. Further, Customer may not use the
Software for processing third-party data as a service
bureau, application service provider, or otherwise.
(b) Customer hereby agrees that HerdDogg and its
affiliates shall have a license to use, transmit,
reproduce, distribute, and modify Customer
Data for purposes related to Customer’s use of
the services.
(c) Notwithstanding anything to the contrary,
HerdDogg shall have the right to collect and analyze
data and other information relating to the provision,
use and performance of various aspects of the
Hardware and Software and related systems and
technologies (including, without limitation,
information concerning Customer Data and data
derived therefrom), and HerdDogg will be free
(during and after the term hereof) to (i) use such
information and data to improve and enhance the
Hardware and Software and for other development,
diagnostic and corrective purposes in connection
with the services provided hereunder and other
HerdDogg offerings, and (ii) disclose such data
solely in aggregate or other de-identified form in
connection with its business. Customer Data shall be
treated in accordance with HerdDogg's privacy
policy, as amended from time to time, which can be
viewed at https://www.herddogg.com/privacy.
(d) No rights or licenses are granted except as expressly
set forth herein.
3.4. Modifications, Reverse Engineering
Modifications, Reverse Engineering. Only HerdDogg
may alter, enhance, merge, make derivative works or
otherwise modify the Hardware, or Software or merge
either or both into any other computer application or
environment. Customer may not, and Customer’s thirdparty
agents may not, reverse engineer, disassemble,
decompile, translate, or make any attempt to discover the
component parts, connections, source code, object code
or methodology of the Hardware, Software, or Services
as a whole (as applicable).
4. WARRANTY; DISCLAIMER
4.1 Limited Product Warranty
Subject to the provisions of this Section 4,
HerdDogg makes certain limited
warranties regarding the Hardware (“Limited
Warranty”), which will either be: (i) included in a
written statement with the Hardware, or (ii) HerdDogg’s
standard limited warranty in force when the Hardware is
delivered to Customer, as set out in the written warranty
statement on HerdDogg’s website.
4.2 Warranty Limitations
The Limited Warranty shall not
apply where the Hardware:
(a) has been subjected to abuse, misuse, neglect,
negligence, accident, improper testing, improper
installation, improper storage, improper handling,
abnormal physical stress, abnormal environmental
conditions, or use contrary to any instructions issued
by HerdDogg;
(b) has been reconstructed, repaired, or altered by
persons other than HerdDogg or its authorized
representative; or
(c) has been used with any third-party product,
hardware or product that has not been
previously approved in writing by HerdDogg.
4.3 Extent of HerdDogg Liability
During any warranty period, regarding any defective Hardware,
HerdDogg’s liability under the Limited Warranty is discharged, in
HerdDogg’s sole discretion and at its expense, by either
repairing or replacing the defective Hardware.
4.4 DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY SET FORTH IN
THIS SECTION 4, ALL HARDWARE, SOFTWARE,
DOCUMENTATION, MATERIALS, DATA, INFORMATION,
AND SERVICES INCLUDED ON OR AVAILABLE
THROUGH THE SERVICES OR USED TO ACCESS,
EXPLORE OR OTHERWISE USE THE SERVICES
(COLLECTIVELY, THE “CONTENT”), ARE
PROVIDED “AS IS” AND “AS AVAILABLE.”
EXCEPT AS OTHERWISE WARRANTED HEREIN
(INCLUDING ANY ATTACHMENTS HERETO),
THE SERVICES AND THE CONTENT ARE
PROVIDED WITHOUT WARRANTIES OF ANY
KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT.
WITHOUT LIMITING THE
ABOVE, HERDDOGG, ITS SUBSIDIARIES, AND ITS
LICENSORS DO NOT WARRANT THAT: (1) THE
SYSTEM OR CONTENT WILL BE AVAILABLE AT
ANY PARTICULAR TIME OR LOCATION; OR (2)
ANY DEFECTS OR ERRORS WILL BE
CORRECTED. BECAUSE SOME JURISDICTIONS
DO NOT PERMIT THE EXCLUSION OF CERTAIN
WARRANTIES, THESE EXCLUSIONS MAY NOT
APPLY TO YOU.
THE HARDWARE AND SOFTWARE ARE NOT A
DIAGNOSTIC SYSTEM BUT RATHER MERELY A
DATA COLLECTION TOOL. UNDER NO
CIRCUMSTANCES SHOULD THE HARDWARE OR
SOFTWARE BE USED IN LIEU OF VETERINARY
CARE.
5. LIABILITY
5.1. Risk of Loss
Unless otherwise agreed by the Parties in
writing, HerdDogg shall deliver the Hardware and any
associated documentation by commercial carrier or U.S.
postal service. As a physical shipment, delivery of
Hardware shall be FOB shipping point. Responsibility
for the Hardware shall pass to Customer once the
Hardware is delivered to HerdDogg’s commercial carrier
or the U.S. Postal Service. The Hardware shall be deemed
accepted upon delivery. Customer shall be responsible
for any damage to the Hardware once the risk of loss has
passed to Customer. In the event that Customer
experiences an event where the Hardware is either
completely damaged or destroyed so that it cannot be
used for its intended function (“Loss”), it shall notify
HerdDogg within seven (7) days of such Loss.
5.2. Consequential Damages
IN NO EVENT SHALL
EITHER PARTY BE LIABLE TO THE OTHER FOR
SPECIAL, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR
COVER DAMAGES (EVEN IF SUCH PARTY HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES), ARISING FROM THE PERFORMANCE
OR NON-PERFORMANCE OF THE SERVICES
FURNISHED HEREUNDER, INCLUDING,
WITHOUT LIMITATION, DAMAGES RESULTING
FROM THE USE OR INABILITY TO USE THE
SERVICES (INCLUDING, WITHOUT LIMITATION,
ENGINEERING OR DESIGN CONCEPTS,
CALCULATIONS, RELATED DRAWINGS OR
SOFTWARE DESIGN, OR PROGRAMMING),
DELAY OF DELIVERY OR LOSS OR PROFITS,
DATA, BUSINESS OR GOODWILL.
5.3. Limitation on Damages
NOTWITHSTANDING
ANYTHING TO THE CONTRARY, HERDDOGG’S
LIABILITY TO CUSTOMER FOR ANY AND ALL
CLAIMS, WHETHER IN AN ACTION IN
CONTRACT OR IN TORT, INCLUDING, BUT NOT
LIMITED TO, NEGLIGENCE OR STRICT
LIABILITY, FOR ANY LOSS OR INJURY ARISING
OUT OF, CONNECTED WITH OR RESULTING
FROM THE PERFORMANCE OR BREACH OF THIS
AGREEMENT OR THE USE, PERFORMANCE OR
NON-PERFORMANCE OF THE SYSTEM,
SERVICES, OR ANY OTHER DELIVERABLE OR
ANY PART THEREOF, SHALL NOT EXCEED THE
FEES PAID BY CUSTOMER TO HERDDOGG FOR
THE HARDWARE, SOFTWARE, AND/OR
SERVICES CAUSING THE LOSS OR INJURY FOR
THE TWELVE (12) MONTHS PRECEDING SUCH A
CLAIM.
6. INDEMNIFICATION
6.1. Company Indemnification
Company shall indemnify, defend and hold
harmless Customer and Customer’s officers,
directors, employees, agents, successors and
permitted assigns (each, including Customer, a
“Customer Indemnitee”) from and against any and all
Losses incurred by the Customer Indemnitee arising out
of or relating to any action by a third party (other than an
affiliate of a Customer Indemnitee) to the extent that such
Losses arise from any allegation in such action that the
Services, or any use of the Services, in accordance with
this Agreement (including the documentation) infringes
any intellectual property right of any third party.
6.2. Customer Indemnification
Customer shall indemnify,
defend and hold harmless HerdDogg and its affiliates,
and each of its and their respective officers, directors,
employees, agents, subcontractors, successors and
assigns (each, including HerdDogg, a “Company
Indemnitee”) from and against any and all Losses
incurred by the Company Indemnitee in connection with
any action by a third party (other than an affiliate of a
Company Indemnitee) to the extent that such Losses arise
out of or relate to any allegation:
(a) that any intellectual property right or other right of
any person, is or will be infringed, misappropriated
or otherwise violated by any: (i) use or combination
of the Services by or on behalf of Customer or any of
its representatives with any hardware, software,
system, network, service or other matter whatsoever
that is neither provided by HerdDogg nor authorized
by HerdDogg in this Agreement and the
documentation or otherwise in writing; and (ii)
information, materials or technology or other matter
whatsoever directly or indirectly provided by
Customer or directed by Customer to be installed,
combined, integrated or used with, as part of, or in
connection with the Services or documentation;
(b) of or relating to facts that, if true, would constitute a
breach by Customer of any representation,
warranty, covenant or obligation under this
Agreement;
(c) of or relating to negligence, abuse, misapplication,
misuse or more culpable act or omission (including
recklessness or willful misconduct) by or on behalf
of Customer or any of its representatives with
respect to the Services or otherwise in connection
with this Agreement; or
(d) of or relating to use of the Services by or on behalf
of Customer or any of its representatives that is
outside the purpose, scope or manner of use
authorized by this Agreement or the documentation,
or in any manner contrary to HerdDogg’s
instructions.
6.3. Sole Remedy
THIS SECTION 6 SETS FORTH
CUSTOMER’S SOLE REMEDIES AND
HERDDOGG’S SOLE LIABILITY AND
OBLIGATION FOR ANY ACTUAL, THREATENED
OR ALLEGED CLAIMS THAT THIS AGREEMENT
OR ANY SUBJECT MATTER HEREOF (INCLUDING
THE SERVICES) INFRINGES, MISAPPROPRIATES
OR OTHERWISE VIOLATES ANY INTELLECTUAL
PROPERTY RIGHTS OF ANY THIRD PARTY
7. CONFIDENTIALITY, DATA PRIVACY
7.1. Parties
Each party (as “Receiving Party”) understands that the
other party (as “Disclosing Party”) has disclosed or may
disclose business, technical or financial information
relating to the Disclosing Party’s business (hereinafter
referred to as “Confidential Information” of the
Disclosing Party). Confidential Information of
HerdDogg includes non-public information regarding
features, functionality and performance of the Hardware
and Software, and the terms of this Agreement, including
the Subscription Fees and pricing. The Receiving Party
agrees: (i) to take reasonable precautions to protect such
Confidential Information, and (ii) not to use (except in
performance of the Services or as otherwise permitted
herein) or divulge to any third person any such
Confidential Information. The Disclosing Party agrees
that the foregoing shall not apply with respect to any
information after five (5) years following the disclosure
thereof or any information that the Receiving Party can
document (a) is or becomes generally available to the
public, or (b) was in its possession or known by it prior
to receipt from the Disclosing Party, or (c) was rightfully
disclosed to it without restriction by a third party, or (d)
was independently developed without use of any
Confidential Information of the Disclosing Party or (e) is
required to be disclosed by law.
7.2. Use or Disclosure of Confidential Information
For the
duration of the Term and for two (2) years thereafter, the
Receiving Party agrees: (a) to maintain the Confidential
Information of the Disclosing Party in strict confidence;
(b) not to disclose such Confidential Information to any
third parties who are not subject to confidentiality
obligations at least as stringent as those contained herein;
and (c) to use such Confidential Information only as set
out in this Agreement and in accordance with
HerdDogg’s Privacy Policy
(https://www.herddogg.com/privacy). Receiving Party
will treat Confidential Information of Disclosing Party
with the same degree of care as it accords to its own
Confidential Information, but in no event with less than
reasonable care. Receiving Party may disclose the
Confidential Information of Disclosing Party to its
representatives, who have a bona fide need to know such
Confidential Information, provided that each such
representative is bound by a legal obligation as protective
as those set forth herein.
7.3. Exclusions
The obligations of Receiving Party under
Section 7.2 will not apply to any Confidential
Information that: (a) is now or thereafter becomes
generally known or available to the public, through no act
or omission on the part of Receiving Party (or any of its
representatives, affiliates, or agents) or any third party
subject to any use or disclosure restrictions with respect
to such Confidential Information; (b) was known by or
lawfully in the possession of Receiving Party, prior to
receiving such information from Disclosing Party,
without restriction as to use or disclosure; (c) is rightfully
acquired by Receiving Party from a third party who has
the right to disclose it and who provides it without
restriction as to use or disclosure; or (d) is independently
developed by Receiving Party without access, use or
reference to any Confidential Information of Disclosing
Party.
7.4. Authorized Disclosures
Notwithstanding anything to
the contrary, Receiving Party may disclose Confidential
Information provided by Discloser: (a) to its financial,
accounting and legal advisors with a need to know for the
purpose of providing services to Receiving Party; and (b)
as required to be disclosed pursuant to any judicial or
governmental request, requirement or order, provided
that Receiving Party takes reasonable steps to give
Discloser sufficient prior notice in order to contest or
limit such request, requirement or order.
7.5. Return or Destruction of Confidential Information
Upon termination of the Agreement or support and
maintenance, Receiving Party will promptly return to
Disclosing Party or, at Disclosing Party’s option, destroy
all tangible items and embodiments containing or
consisting of Disclosing Party’s Confidential Information
and all copies thereof (other than backup or archival
copies) and upon request of Disclosing Party, provide
written certification of such destruction or return by an
authorized person.
7.6. Data Collection
In accordance with HerdDogg’s
Privacy Policy, HerdDogg may access and collect
information, service information, log data, and/or device
data (collectively, “Data”) in the course of performance
hereunder. Data collection will be performed via the
Hardware and the Software receiving, processing,
storing, displaying, and transmitting the Data. In
accordance with the terms of this Agreement, HerdDogg
retains all right, title, and interest in the Data. For the sake
of clarity, HerdDogg acknowledges and agrees it does not
acquire any ownership rights to Customer’s Personal
Information, as it’s defined in HerdDogg’s Privacy
Policy. HerdDogg hereby grants to Customer a nonexclusive,
transferable, perpetual license to access and
use processed and delivered information derived from the
Data.
8. TERM AND TERMINATION
8.1. Agreement
The initial term of this Agreement begins on
the Effective Date and, unless terminated earlier pursuant
to this Agreement’s express provisions, will continue in
effect for one (1) year mandatory from such date (the
“Term”). At the end of the “Term”, the customer will
return all equipment to HerdDogg or renew the
Agreement for the “Term” of one (1) year.
8.2. Termination
(a) A Party who is not in default of this Agreement may,
by written notice to the other Party (“Defaulting
Party”), terminate this Agreement if the Defaulting
Party is in material breach of any term, condition or
provision of this Agreement, if such breach is not
cured within thirty (30) days after the Defaulting
Party receives written notice of such breach;
provided, however, that HerdDogg may terminate
this Agreement immediately upon nonpayment of
fees when due.
(b) Customer may terminate this Agreement upon thirty
(30) days’ notice to HerdDogg, provided that in the
event of such early termination Customer shall
immediately pay to HerdDogg an early termination
fee equal to six (6) times the fees invoiced in the
month preceding the termination date (the “Early
Termination Fee”).
8.3. Effect of Termination
Upon any termination of this
Agreement, any license to use the Services will
automatically terminate without further action on the part
of any Party. Thereafter, Customer shall immediately
discontinue any and all use of the Services, including any
documentation thereof, and return all Hardware to
HerdDogg. If this Agreement is terminated for any reason
other than HerdDogg’s breach of this Agreement,
Customer agrees to pay (i) any remaining Subscription
Fees that would have been payable through the end of the
Term and (ii) any amounts that may be payable pursuant
to Section 2.2.
Any termination will not discharge or otherwise affect
any pre-termination obligations of either Party existing
under this Agreement at the time of termination; and all
liabilities which have accrued prior to the date of
termination shall survive such termination.
8.4. Survival
Sections 2 (Payment Terms), 8.3 (Effect of
Termination), 5 (Liability), 3 (Intellectual Property), 9.3
(Governing Law), and this Section 8.4 (Survival) shall
survive termination of the Agreement.
9. GENERAL PROVISIONS
9.1. Force Majeure
If either party fails to fulfill its
obligations hereunder (other than an obligation for the
payment of money), when such failure is due to an act of
God, or other circumstances beyond its reasonable
control, including but not limited to fire, flood, civil
commotion, riot, war (declared and undeclared),
revolution, or embargoes, then said failure shall be
excused for the duration of such event and for such a time
thereafter as is reasonable to enable the parties to resume
performance under this Agreement, provided however,
that in no event shall such time extend for a period of
more than one hundred eighty (180) days.
9.2. Waiver
No term of this Agreement will be deemed
waived, nor breach of this Agreement excused unless the
waiver or consent is in writing, signed by the Party
granting such waiver or consent.
9.3. Governing Law, Jurisdiction
This Agreement and the
rights and obligations of the Parties under this Agreement
shall be governed by and construed in accordance with
the laws of the State of Nebraska, without giving effect
to conflicts of law provisions of that State or any other
state. The application of the United Nations Convention
of Contracts for the International Sale of Goods is
expressly excluded. Any legal suit, action or proceeding
arising out of or related to this Agreement or the licenses
granted hereunder will be instituted exclusively in the
state or federal courts of the United States located in
Lancaster County, Nebraska, and each Party irrevocably
submits to the exclusive jurisdiction of such courts in any
such suit, action or proceeding. Service of process,
summons, notice or other document by mail to such
Party’s address set forth herein will be effective service
of process for any suit, action or other proceeding
brought in any such court.
9.4. Waiver of Jury Trial
Each Party irrevocably and
unconditionally waives any right it may have to a trial by
jury in respect of any legal action arising out of or relating
to this Agreement or the transactions contemplated
hereby.
9.5. Notices
All notices and demands required or permitted
to be given by either Party to the other hereunder shall be
in writing and shall be sent to the contact information set
out on the Order Form. Any notice to be given hereunder
by a Party hereto shall be deemed to have been given, (i)
when received if given in person, (ii) on the date of
acknowledgment of receipt if sent by email or overnight
mail or (iii) three (3) business days after being deposited
in the U.S. mail, certified or registered mail, postage
prepaid.
9.6. Severability
If any severable provision of this
Agreement is deemed invalid or unenforceable by any
judgment of a court of competent jurisdiction, the
remainder of this Agreement shall not be affected by such
judgment, and the Agreement shall be carried out as
nearly as possible according to its original terms and
intent.
9.7. Assignment
Customer may not assign this Agreement to
any third party without the prior written consent of
HerdDogg. HerdDogg expressly reserves the right to
assign this Agreement to an acquirer of or successor to
substantially all of its business assets related to this
Agreement and/or to the Software; provided, however, no
assignment shall be binding and valid until and unless the
acquirer has assumed in writing all of the duties and
obligations of HerdDogg.
9.8. Entire Agreement
This Agreement is the entire
agreement between the Parties and supersedes any other
oral or written communications, advertisements or
understandings with respect to the subject matter
hereunder. This Agreement shall not be modified except
by a written instrument signed by both Parties.
9.9. Counterparts
This Agreement may be signed by
manual, electronic or facsimile signature in several
counterparts of like form, each of which when so
executed shall be deemed to be original, and such
counterparts together shall constitute one and same
instrument.